HistoryMedium
Priya Shah
Product Lead · CabanaScenarioGhosting re-engagement
A deal that went dark after a strong demo. The rep has to revive it without sounding desperate or guilt-tripping.
Performance
59/100
DevelopingPractice6:00
Saved by coaching, soft on the close
A rocky re-engagement that Alex pulled back from the brink with help. He opened needy and guilt-trippy, then leaned on three separate coaching prompts to reset his posture, firm up the timeline, and replace a limp 'check back in summer' with a real next step. The diagnosis was sound, but the close stayed soft and the call needed a lot of scaffolding.
Coached 3×, graded only on what you did on your own
Three coaching prompts carried this one: the confident reset, the push for a firmer timeline, and the low-pressure next step all followed a nudge. The value reconnect was Alex's own.
Strengths
- Recovered from a needy open into a confident, respectful posture
- Correctly read the stall as deprioritization, not rejection
Focus areas
- Lead with confidence, not apology. You have a reason to call
- Pin a sharper trigger and date on the re-entry so it doesn't drift again