HistoryMedium
Marisol Vega
Support Lead · Petal & StemScenarioInbound demo
A prospect who requested a demo after researching the product. They're interested but need to see clear value and fit for their use case.
Performance
57/100
DevelopingPractice5:30
Right problem, shaky everywhere else
Likeable call that found the right problem but over-pitched features and nearly blew the close after Marisol had already agreed to a live demo. The robot worry rattled Alex until the coach reframed it.
Coached 3×, graded only on what you did on your own
Coached 3 times: the robot objection, the fumbled close, and one discovery push. The score credits only the lines Alex got through on their own.
Strengths
- Warm, easy rapport
- Surfaced the after-hours pain early
Focus areas
- Quantify the pain before pitching
- Answer the fear, not the spec sheet
- Lock a dated next step, don't fumble a yes