HistoryHard
Greg Tanaka
Head of Support · Rivet HardwareScenarioCold outbound discovery
A first cold call to a prospect who didn't ask to be contacted. The rep needs to earn the right to a real conversation in the first 30 seconds.
Performance
62/100
DevelopingPractice5:00
Saved a near-dead cold open
A hard cold call that started flat and almost died on the intro, but Alex steadied after coaching and earned a tentative follow-up. The close still stayed soft.
Coached 2×, graded only on what you did on your own
Coached twice: earning the open and the headcount objection. Grading credits only the lines Alex delivered without help.
Strengths
- Pulled a near-dead cold open back
- Reframed the headcount fear well
Focus areas
- Lead with a hook, not a company intro
- Pin an exact time, not 'next week'
- Don't go reassuring-defensive on objections